Frequently Asked Questions

We offer returns on all unopened and unused items within 14 days of delivery. You can find our full return policy on our dedicated refund page https://vinanza.com/policies/refund-policy.

Please contact us at info@vinanza.com and we will guide you and support you through the return process. 

In most cases, you will be responsible for return shipping costs. However, some exceptions may apply depending on the reason for the return (e.g., defective item). 

Once we receive and inspect your returned item, we will process your refund within 10 business days. The refund will be issued to the original payment method used for the purchase.

Unfortunately, we don't currently offer direct exchanges. However, you can return your unwanted item and then place a new order for the desired replacement.

Shipping costs are calculated based on the weight and dimensions of your order, as well as your chosen shipping method. You can estimate shipping costs during checkout by entering your delivery address.

We may offer free shipping promotions or on orders over a certain amount. Details on any current free shipping offers will be displayed at checkout.

We offer a variety of shipping methods to meet your needs, including standard ground shipping, expedited shipping, and overnight delivery. Delivery times and costs will vary depending on the chosen method.

Delivery time depends on your chosen shipping method and your location. Estimated delivery times will be displayed during checkout. Once your order ships, you will receive a confirmation email with tracking information.

We take great care to ensure your order arrives safely. However, if your package is damaged upon arrival, please contact us immediately. We will work with you to resolve the issue as quickly as possible.